FREQUENTLY ASKED QUESTIONS

LevelCredit is shutting down.

All LevelCredit accounts will close on January 6, 2027.

If you’d like to keep reporting your rent and bills, you can continue with Self.  See the FAQs below for details.

Why is LevelCredit shutting down?
LevelCredit is being retired as part of a transition to Self’s Rent & Bills, which offers rent and utility reporting within a broader, integrated credit-building platform.

When will LevelCredit shut down?
LevelCredit will shut down on January 6, 2027.  All accounts will be closed on that day.

What happens to my account before the shutdown?
Your account works as usual until January 6, 2027. You can still log in and manage your account, and we’ll keep reporting your payments to the credit bureaus.

What happens to my credit reporting?
Any rent or utility tradelines reported through LevelCredit will be closed in good standing with the credit bureaus when your account is closed.

Will closing my LevelCredit account affect my credit score?
Closing a tradeline may affect your credit profile depending on your individual credit history.  Credit score impacts vary and cannot be predicted.

Do I need to do anything?
No. If you do not take action, your account will close automatically on the shutdown date.

Can I continue reporting my rent and utility payments?
Yes, you can sign up with Self Rent & Bills to continue reporting your rent and utility payments. Note that new tradelines will be established.

What is Self Rent & Bills?
Self Rent & Bills allows you to report eligible rent and utility payments while also giving you access to additional credit-building tools — all managed through one Self account.

When can I sign up for Self Rent & Bills?
You may sign up after your LevelCredit account is closed. If you want to sign up before the shutdown date, you must close your LevelCredit account or reach out to our support team for assistance.

I canceled my subscription. Why can’t I sign up for Self?
Canceling your subscription isn’t the same as closing your account. You need to close your LevelCredit account before you can sign up for Self Rent & Bills Reporting, or wait until it closes automatically on January 6, 2027.

How do I close my account early?
You may log in to LevelCredit and close your account at any time before the shutdown date.  Go to your account settings and continue through the “Close account” process.

Will I still be able to log in after shutdown?
No. Once LevelCredit shuts down, you will no longer be able to log in.

What else does Self offer?
With Self, you can report your rent and bills and use other credit-building tools, all with one account.

• Rent & Bills Reporting: Report your rent and eligible utility payments to the credit bureaus.
• Credit Builder Account: Build credit and savings together with one monthly payment. Earn more as you go, including a card.
• Self Visa® Credit Card: Continue building credit with a secured card, and unlock credit line increases over time.* No credit check.

Who can I contact for help?
Please contact rentandbills@self.inc for assistance.

Self is not a bank. Credit Builder Accounts & Certificates of Deposit made/held by Lead Bank, Sunrise Banks, N.A., or First Century Bank, N.A., each Member FDIC, see more at FDIC coverage. Subject to approval.

Secured Self Visa® Credit Card issued by Lead Bank, Sunrise Banks, N.A.,First Century Bank, N.A., or SouthState Bank, N.A., each Member FDIC.  

* Secured increases require added funds and eligibility. Total credit line up to $5,000: max $3,000 secured, $2,000 unsecured.

Rent payments are reported to Experian, Equifax & TransUnion. Utility & cell phone payments are reported to TransUnion.  Results vary. You may not receive an improved credit score. Not all lenders use scores impacted by rent/utility payments.